UNCLASSIFIED
UNCLASSIFIED

Department of Homeland Security Seal

I&A Organizational Ombudsman (I&A)

DHS-17-0030U
DHS
GG/GS-14
Washington Metro Area
10/15/2017

1. PROGRAM MANAGEMENT AND LEADERSHIP. The ombudsman is an independent, neutral, informal, and confidential resource that will help resolve individual and systemic issues affecting I&A. He or she will identify and oversee core ombudsman business processes to facilitate responsive and timely products and services. The ombudsman will help maintain high standards of excellence; reinforce a culture of ethics, integrity, and professional responsibility; and minimize conflict to maintain focus on the mission of addressing key intelligence questions to keep the homeland safe, secure, and resilient. The ombudsman will support and promote core leadership development and values by identifying concerns, trends, and systemic problems, particularly in complex, highly sensitive and complex organizational matters. He or she will provide frameworks for approaching conflict resolution corporately and in line with leadership values. In the interest of transparency, the ombudsman will consider ways to maximize available technology to promptly communicate ombudsman cases, particularly those impacting large groups of employees.

2. OMBUDS CASE WORK. The objective is to provide ombudsman services in full compliance and strict adherence to professional standards of practice and code of ethics. Emphasis is placed on providing a variety of interest-based approaches such as conflict coaching, informal inquiries, group facilitation and self-assessments, and other ombudsman techniques as appropriate. Use a case management system that tracks issues, not people, in a manner that does not breach confidentiality. Emphasis is placed on identifying concerns, trends, and systemic problems, particularly in complex, highly sensitive organizational matters. Regarding leadership and accountability, emphasis is placed on maintaining professional relationships with the greater ombudsman community to take advantage of interagency collaboration, coordination, and sharing of standards and best practices, especially in cases of common concern that transcend organizational boundaries.

3. ENGAGEMENT, COMMUNICATION, AND EVALUATION. Actively engage with I&A work units, groups, and senior leaders at I&A to discuss the ombudsman role and promote its use. Externally facing, interact with ombudsman community groups in the Intelligence Community, Federal Government, and other forums, to identify best practices. Develop, refine, and offer conflict resolution training. Provide briefings on the ombudsman roles and responsibilities to various audiences as needed/requested. Develop and use a tool for customers to rate service standards (neutrality, confidentiality, objectivity, timeliness, professionalism, etc.). In the interest of transparency, consider ways to maximize available technology to promptly communicate ombudsman cases, particularly those impacting large groups of employees.

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Applicants must have experience: 1) Applying early dispute resolution and ombudsman methods and processes, such as, but not limited to, mediation, facilitation, conflict coaching, case management, interviewing, etc.; 2) Communicating verbally or in sign language, and through writing for relationship development/networking and collaborative team building; 3) Managing and directing resources, at the Senior level against specific requirements, within a schedule, to include quality assurance and forums; 4) Working on complex tasks requiring creativity, strategic thinking, parallel processing, problem-solving, and research for making recommendations and taking action to resolve issues.

Experience in the following is desired: 1) ADR-related skills and technique classes, such as 40-hour mediation course, conflict coaching, facilitation, with preference given to those completing an organizational ombudsman course; 2) Certification in one or more conflict resolution techniques, such as mediation or conflict coaching (involving progressive training, application of skills, mentoring, and approval from a governing body); 3) Advanced academic course work in conflict resolution, negotiation, or peace studies; 4) Certification as an organizational ombudsman practitioner; and 5) Working as an ombudsman, mediator, or other designated neutral role.

Education: Bachelor's degree in any field plus 5 years of Federal-sector senior representation, alternative dispute resolution, or ombudsman experience. -OR- B. Combination of Education and Experience: A combination of education and dispute resolution work and supervisory/senior representation experience that demonstrates the ability to successfully perform the duties associated with this position. As a rule, every 30 semester (45 quarter) hours of college work is equivalent to one year of experience. Candidates should show that their combination of education and experience totals to 9 years. -OR- C. Experience: A minimum of 9 years of professional experience in dispute resolution.


Conditions of Assignment: Information such as shift work, percentage of time required for travel, security clearance required, polygraph level required (CI, Lifestyle, or N/A).
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The work is performed during normal duty hours. The position will not normally require travel, but a minimal amount (less than 10%) might be required to support our employees in the field. This is a 12-month reimbursable Joint Duty assignment, with an option to extend 12-months. This position requires a current Top Secret clearance with SCI access, but will not require a polygraph.

The work is performed during normal duty hours. The position will not normally require travel, but a minimal amount (less than 10%) might be required to support our employees in the field. This is a 12-month reimbursable Joint Duty assignment, with an option to extend 12-months. This position requires a current Top Secret clearance with SCI access, but will not require a polygraph.
Telework and Alternate work schedules are available. Tour of Duty: M-F 40 hours/week.

The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 30 days of the closing date of this announcement. Applicants will be contacted ONLY if they have been selected for an interview.

A selection MAY be made prior to the closing of the announcement.
EOD is negotiable and is dependent upon when a selection is made.

The IC Joint Duty Program Manager, DHS-IE is Synette Isaac. The Program Manager may be contacted at (202) 447-4238, DHSJointDuty@hq.dhs.gov (open) or DHSJointDuty@dhs.ic.gov (Classified).

TO APPLY FOR THIS POSITION:
Employees must obtain permission through written endorsement from your employing IC element. Please contact your agency's Joint Duty Program Office for internal nomination procedures.
If the employing element nominates an employee for the joint duty rotational assignment; it will notify that employee and the joint duty program manager will forward the application package to an appropriate official of the gaining element.
Any application submitted directly by an IC employee to the gaining element will not be considered.

APPLICATION PACKAGE:
In accordance with ICS 601-01, all elements will accept a JDA application package that includes the items listed below. No additional written application, nomination, or procedural requirements will be imposed. The standard JDA application package includes:
a. A brief (two-page limit) candidate resume or biographical summary;
b. A short narrative describing the applicant's qualifications (general and specific) for the joint duty assignment;
c. An employing element nomination/endorsement

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7/2/2017
9/30/2017
James Sung
202-447-3418
james.sung@hq.dhs.gov




Enterprise Management & Support
Expert
GG/GS-14
GG/GS-13
DHS Nebraska Avenue Complex
0-25%
12
REIMBURSABLE
TOP SECRET//SCI
NO POLYGRAPH

UNCLASSIFIED
UNCLASSIFIED