Office of the Director of National Intelligence Seal

15632 - Ombudsman - SNIS Professional Tier 1

Senior National Intelligence Service
Virginia-Northern Virginia

***OPEN UNTIL FILLED: This announcement will be open until the position is filled. Cut off points are scheduled in two-week increments. After each cut off point, all compliant applicants received during the previous two-weeks will be reviewed for consideration.***

Component Mission

The Mission Support Division (MSD) provides its customers with a full range of support services and integrated solutions needed to accomplish the Office of the Director of National Intelligence (ODNI) mission. MSD staff provide proactive, comprehensive support, delivered with efficiency, professionalism, and a strong focus on cost value. MSD services include Human Resources, Information Management, Information Technology and Infrastructure, National Intelligence Emergency Management Activity, Security, Counterintelligence, and Facilities Management. To achieve efficiency, MSD also brokers support from other agencies for additional services, including logistics, travel and medical support. To ensure ODNI customer satisfaction, MSD conducts performance management and quality assurance reviews for each business area.

Major Duties and Responsibilities (MDRs)

•Provide a confidential forum to resolve workplace concerns outside of more formal redress and complaint processes.

•When appropriate, discuss issues with the Chief Management Officer and/or Principal Deputy DNI to resolve conflicts, while maintaining employee confidentiality.

•Serve in a coaching capacity and provide Conflict Resolution Training and mediation (leveraging, internal or community resources, when appropriate).

•Develop and maintain an ODNI awareness campaign to publicize the ombuds function and purpose.

•Create and sustain partnerships within ODNI.

•Maintain effective working relationships with other ODNI and IC components and other government agencies to address issues that span multiple mission or program areas.

•Serve as the ODNI's representative to the IC Shared Neutrals Program.

Mandatory and Educational Requirements

•Familiarity and some experience with conflict resolution; ability to informally resolve conflict by facilitating communication to reach mutually satisfactory solutions.

•Familiarity with the roles and responsibilities (or ability to learn them) of the General Counsel, Equal Employment Opportunity Office, Inspector General, and ODNI Employment Management Relations Officer.

•Familiarity with (or ability to learn) ODNI internal organizational structure, policies and procedures.

•Strong interpersonal skills and superior ability to work effectively with individuals at all levels of ODNI to find equitable solutions for work place disputes.

•Ability to interact with credibility with senior organization officials.

•Ability to elicit information through interviews, focus groups, and question and answer sessions.

Desired Requirements

•Fifteen years of progressively responsible experience in the IC.

•Counseling experience.

Applicants from Federal Agencies outside the IC, please visit www.dni.gov and search the vacancy number for directions on how to apply to this vacancy.
What To Expect Next

The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 30 days of the closing date of this announcement. Due to the large number of applications received, applicants will be contacted ONLY if they have been selected for an interview.

Other Information

The ODNI is an equal opportunity employer and abides by applicable employment laws and regulations.

REASONABLE ACCOMMODATIONS FOR PERSONS WITH DISABILITIES: The ODNI provides reasonable accommodations to otherwise qualified applicants with disabilities. IF YOU NEED A REASONABLE ACCOMMODATION for any part of the application and hiring process, please notify the Intelligence Community Equal Employment Opportunity and Diversity Office Representative by classified email at DNI-EEOD-RA-ACF@exchange.cia.ic.gov, by unclassified email at DNI-EEOD@dni.gov, by telephone at 301-243-0704 or by FAX at 301-243-1200. Your request for reasonable accommodation will be addressed on a case-by-case basis. PLEASE DO NOT SUBMIT YOUR APPLICATION TO THE EEOD EMAIL ADDRESS. THIS EMAIL IS FOR REASONABLE ACCOMMODATION REQUESTS ONLY. PLEASE SUBMIT YOUR APPLICATION VIA THE EMAIL ADDRESS PROVIDED IN THE 'HOW TO APPLY' SECTION ABOVE.

Job Interview Travel: Candidates from outside the Washington, D.C., area may be selected for a telephone, teleconference, or in-person interview. If selected for an in-person interview, any travel or lodging will be at the applicant's personal expense.

1. IC employees must apply by the vacancy close date. The IC employee application should include the following...
a. A brief (two-page limit) candidate resume or biographical summary.
b. A short narrative describing the applicant's qualifications (general and specific) for the joint duty rotational assignment.

2. Consistent with IC Standard 601-1, IC employees must be nominated by their employing (home) element within 10 days of the vacancy close date in order to be considered by the gaining element. Please contact your employing element's Joint Duty Program Office for nomination procedures as some agencies may require written supervisory endorsement at the time of application. IC Element Joint Duty Program Office contact info can be found at: https://jointduty.dni.ic.gov/Contacts.aspx

Any application sent directly by an IC employee to the gaining element will not be considered.

ODNI Recruitment Team A

Enterprise Management & Support
Senior National Intelligence Service

McLean, VA